Privacy Policy

This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and updates
  • Respond to your comments and questions
  • Improve our website and services
  • Send you marketing communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.

6. Cookies

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.

Terms & Conditions

By accessing and using the Dizzy Desy website (dizzydesy.com.au) and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

These terms and conditions apply to all visitors, users, and customers of Dizzy Desy. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

2. Products and Pricing

We make every effort to ensure product descriptions and images are accurate. Prices are listed in Australian Dollars (AUD) and are subject to change without notice. All orders are subject to product availability. We reserve the right to limit quantities or refuse an order at our discretion.

3. Orders and Payment

By placing an order, you confirm that all information provided is accurate and complete. We accept payment via the methods displayed at checkout. Payment must be received in full before orders are dispatched. If payment fails or is declined, your order will not be processed.

4. Shipping

We ship Australia-wide. Estimated delivery times are provided as a guide only and are not guaranteed. Dizzy Desy is not responsible for delays caused by Australia Post or other carriers. Risk of loss or damage passes to you once the order is dispatched. Please ensure your delivery address is correct — we cannot be held responsible for orders sent to an incorrect address provided by the customer.

5. Returns and Refunds

Our returns and refunds policy is outlined separately on our Returns page. We comply with Australian Consumer Law. If a product is faulty, damaged, or not as described, you are entitled to a remedy under your consumer rights. Please contact us at customerservice@dizzydesy.com.au within 30 days of receiving your order to arrange a return or exchange.

6. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Dizzy Desy and protected by Australian copyright laws. You may not reproduce, distribute, or use any content from this site without our express written permission.

7. Limitation of Liability

To the extent permitted by law, Dizzy Desy will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you in connection with any order will not exceed the amount paid for that order.

8. Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at customerservice@dizzydesy.com.au.